Last updated: March 25, 2025
By accessing and using the website www.bocadecor.ro, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. General Information
The website www.bocadecor.ro is owned and operated by Boca Decor SRL, located at Strada Calea Moldovei no. 506, Lilieci, Hemeiuș commune, Bacău County, Romania. We sell decorative bricks and related products. Orders can be placed via:
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WhatsApp (by clicking the purchase button on the site)
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Email: info@bocadecor.ro
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Phone: +40 753 070 707
2. Ordering Methods
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Orders are initiated via WhatsApp when the user clicks the "Buy" button on the site.
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Placing an order requires providing necessary delivery and billing information.
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The order becomes firm and valid only after confirmation from the Boca Decor team and full payment of the order value.
3. Payment Methods
We accept the following payment methods:
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Bank transfer (based on the proforma invoice)
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Card payment (physically at the Boca Decor headquarters)
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Cash – only for personal pickup from the warehouse in Lilieci, Hemeiuș, Bacău
All orders must be paid in full before shipment.
4. Delivery and Transport
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Goods are palletized and prepared for transport under optimal conditions.
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We offer delivery for a fee, depending on quantity and destination.
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Delivery is carried out through:
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Bursa de Transport
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Pallex
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Raben
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Alternatively, the client can arrange transport or personally pick up the goods from our warehouse in Lilieci, Hemeiuș.
The transport cost is calculated individually and communicated to the client before order confirmation.
5. Delivery Times
Delivery times may vary depending on:
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Product availability
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Delivery location
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Logistic and transport conditions
The client will be informed about the estimated delivery time before the order is dispatched.
6. Product Reception
Upon delivery, the client must check:
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The integrity of the pallet and packaging
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The conformity of the products with the placed order
Any discrepancies must be reported to the courier upon receipt and communicated to the Boca Decor team within 24 hours.
7. Return Policy
Due to the nature of the products (heavy, fragile, bulky materials), returns are not accepted, except in cases where:
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The delivered products are incorrect
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The goods have obvious defects or damages occurred before transport
Complaints must be submitted in writing via WhatsApp or email within 48 hours of receipt.
8. Warranties
The products sold comply with quality standards. Boca Decor is not responsible for damages caused by improper handling, storage, or incorrect installation.
9. Data Protection
Personal data collected is used exclusively for order processing, communication, and invoicing. For more information, please refer to the Privacy Policy available on the site.
10. Governing Law
These Terms and Conditions are governed by Romanian law. Any disputes will be resolved amicably, and in case of disagreement, by the competent courts in Romania.